SpinsUp Casino Accepted Deposit But Denied Bonus And Restricted Funds Need help with a complaint? AskGamblers

If the deposited amount isn’t much, say between GBP/EUR/USD, I would simply drop the issue and play on without the bonus. The promotion clearly stated that any deposit amount qualifies and that there is no minimum deposit, yet after my deposit was accepted, I was told a separate minimum applies. I got the exact same offer last week from one of their partner casinos and it had a very short window to claim the bonus, like 24h, so perhaps you missed the deadline. If a $30 minimum was required, it would have been clearer and more transparent to state that directly in the promotion rather than accepting deposits that do not qualify. In this case, the promotion stated that any deposit amount qualifies and that there is no minimum deposit, yet after my deposit was accepted, I was told a separate minimum applies.

• Same principle applies for both land-based and online casinos!
• I have never seen such a large bonus amount anywhere else, especially since they offer it without a wager.
• Additionally, my deposit is subject to a 3x wagering requirement despite no bonus being applied, which restricts access to my own funds.
• It is standard practice for all casinos to demand and require a cash deposit BEFORE any withdrawal claim can be processed!

I agree that my contact data may be used to keep me informed about casino and sports betting products, services, and offerings. A $100 deposit to activate the account? I have never seen such a large bonus amount anywhere else, especially since they offer it without a wager. Nobody is playing roulette to win £3.50, are they ? Especially if you want to play tables like blackjack and roulette as you mentioned.

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That’s the main issue I’m trying to resolve. The way this promotion was presented is confusing from a customer perspective. Do you have screenshot of the bonus terms? So what was the reason they gave you why the bonus wasn’t applied? Hi and welcome to the forum – do you have the terms and conditions you can post please? They make it look like a normal verification step, but after you send the money they usually come up with another excuse and ask for even more.

(Why so much?) Has anyone played in such a casino and withdrawn money from it? They totally destroyed the high street bookmakers roulette games here in the UK when they enforced a £2 per spin max bet, I mean thats like 10p per number if you want to play half the board … In my years of gambling I only ever deposited £20 or less at a time but as Fiekie said it would be better with a bonus added to it. So I think $20 is enough, I sometimes even try to find ones with 10 or 15 euro minimum these days lol.

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I used the minimum at all times, even when I can afford to spend more. Only if I can spare some extra $20 or more, then I would play on new games or other games, because ‘unfamiliar’ games are highly unpredictable and chances are you’d lose your money soon enough! Same principle applies for both land-based and online casinos! More importantly, the issue was escalated and I was told I would be contacted, but I have not received any follow-up at all and had to return to chat multiple times myself over several days. In all those cases, any additional deposit to make up the shortage wouldn’t work, as the minimum required amount must be made in one single deposit.

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But they’re more of a bonus – i’ve never woke up thinking ‘what a great session’. As for your $20 issue, make the best of what you can afford…never bring more if you can’t afford it! Nothing to do with the post here…but Trump is asking this??? I’m assuming you mean a land-based casino? Anyhow, if getting a clear answer and response from them is more important to you, then you just have to be patient and hopefully they will respond in due not on gamstop time.

I am not comfortable being required to wager my own deposit just to withdraw it. I contacted support immediately, and the issue was escalated, however I did not receive any follow-up or update from the promotions team for several days and had to follow up myself. My deposit was accepted, but the bonus was not applied.

20 bucks are not going to last long in a landbased casino im afraid. Depends, are you playing with Straight Cash? Is $ 20 enough to bring to the casino?